• CLEAResult

Customer loyalty and engagement: Beyond customer satisfaction and J.D. Power scores

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Simply tracking satisfaction scores isn’t a good indicator of business health. Customer loyalty can be a far more accurate metric, but it’s not a quick turnaround process. In this session, you’ll gain a better understanding of the drivers of customer loyalty, and the steps utilities can take to both track and improve it.

Nathan Shannon Smart Grid Consumer Collaborative

Sal Shukla CLEAResult

Stephanie Cole CLEAResult

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